I'm trying to figure out how to see previews, specifically of .jpeg online files, on my mac desktop. I use Dropbox almost exclusively for photo management and it's frustrating not even being able to see a preview so I can figure out which files I need to download locally (I just moved from an old computer that had enough storage to download everything offline to a new computer with much less storage so almost everything is online). I can do this on my android app. All of the online-only files on the mobile app are fully previewable and I can scroll through everything before deciding what to download. Is this possible on the desktop?

The response from DB appears to miss the crucial point, as the employee doesn't seem to fully grasp that our specific need isn't unique; it's a fundamental requirement for all content creators who rely on previews to identify files. It's our business we're worried about. Our concern isn't about DB continually improving its application and features. The current state of DB is a complete failure for us. We don't require an upgrade; we're simply unable to maintain baseline productivity. The absence of a clear timeline is incredibly frustrating. If this issue isn't resolved within weeks, not months, we're gone. I implore the DB community to explore alternative cloud options that cater to creative professionals and share your experiences with those of us suffering due to DB's prolonged negligence. I operate within the media industry, and once we identify a viable DB alternative for creative professionals, I will actively pump out some media release to promote articles and content that expose this DB failure and recommend the alternative solution.

luizfernandomiller that is such a ridiculously unspecific response, ohhh a mysterious third party is to blame, sure sure 🙄. Firstly, any computer will have third party software, mac or pc, in fact, technically dropbox is third party as otherwise you'd be stuck with apple apps the mac came with and never do anything on your actual computer. Secondly, finder isn't a third party app, it's native to mac, and since we are all experiencing an issue viewing files via finder with dropbox after a dropbox update, I fail to see exactly what third party app they're blaming. Personally since I use my mac for heavy creative work I install very few programs on my mac beyond the big reputable ones, I can't think of anything I've got at all that could be considered minor/potentially unstable/untrustworthy. They surely aren't blaming Adobe or Microsoft, and again, since those programs aren't used to view dropbox files anyway, I fail to see how this would impact their service. Dropbox need to speak to Apple and sort out a solution, it's not Apple's doing either, but I'm quite sure they'd be informed enough to sort out what the issue is exactly. Mac's account for upwards of 30% of the US market as a whole, according to this article from Computer World in May. I'm from Australia and would add if we cut school students from the data that figure would likely grow exponentially, and certainly in the creative industries it's higher again. My point here being, mac use is no longer small fry, the excuses of the tech teams of years past that "oh it's a mac issue it's your fault for using mac" don't cut it any longer, especially not a service like this which is specifically targeted at industries known for being heavy mac users. I've gone back to sending wetransfer links for all clients except the one that forces me to use Dropbox. I've moved all my file storage to icloud drive. The previous comment is true, this is a fundamental part of Dropbox service and without it, Dropbox is pretty useless.

Sam, it’s been ONE FULL YEAR since this was reported! Soon, yeah right. It’s obvious your position as Community Manger is simply to make excuses and string us along. Enough! Please elevate this complaint. Transfer this case up to a more senior level. We are all fed up and tired of a year’s worth of “we’re working on it.” We need to do our work and we’d all be fired if all we had for our clients—for a year—was endless excuses.

YEP I'm a creative professional and it's happening here too. Not having thumbnail previews for online only files on mac is SO frustrating and such a complete waste of time. I have dropbox V183.4.7058I have a M1 Mac Studio running macOS Sonoma 14.0I also sometimes use dropbox from my M2 macbook air running the same OS - it is happening on that one tooIt was happening on Ventura before that, from both computers. I KNOW it's not a mac issue - all my dropbox files were perfect via my mac and I worked online-only every day until a dropbox update (can't remember when the update happened exactly, but its been at least since May) - and ever since that, all my online only files don't show preview thumbnails. I work as a freelancer and have this issue on my personal account > which I use to access a paid dropbox teams account from a large business I sometimes do work for. The issue happens to their entire inhouse team too, and it's frustrating everyone! The only practical way to use Dropbox as a designer is via finder. So please don't suggest accessing from browser, I can't place images in Indesign for example, from browser, or navigate easily to the 100 or so folders I might need, and thousands of files or images. So it's bad enough having to download each dropbox file and folder I need to work on, but if I want to check something in a previous design or any number of files I might look back on, I have to download each one to see it. When I need to view photos from a shoot and find a specific few to place or edit, I CAN'T SEE THEM! I HAVE to download either a ridiculous amount of data just to view 500 photos I might not actually need, or, well, there is no alternative. THIS IS A DAILY ISSUE. So this creates another problem: Duplicates and version control. With no image/thumbnail preview, you're forcing everyone to download all files and folders they need to work on or even check, so the files are now synced locally on their mac. Say two designers are working from the same area, on fairly large files, if we both rename or upload a photo at the same time, because it takes a while to upload big files, we sometimes get duplicates. Version control becomes hideous, the only way I can ensure another designer will see the right version of a file I've been working on is to make it online only, then download them again immediately since I need to see previews of every jpg and pdf myself too. We do fast paced work, I access a LOT of files and folders when I work for this company and what used to be seamless is now clunky, slow and frankly barely usable. Embarrassingly for dropbox, they even had a warning message pop up in-app for a good few months after I noticed my issues started, saying there were issues on mac with online only files. This has mysteriously disappeared now - but the problem remains. It's surprising they aren't taking this more seriously in terms of prioritising a solution, considering macs are pretty standard in most households now, and certainly the standard for my industry. A few of the team have started sending google drive file links, I suspect that is where we are exiting to, although I have no experience with drive myself so can't comment on the practicality of that solution. Personally I use and work from icloud drive, but there isn't really any way to share access as a team to icloud drive files and I can't see that working for teams using both mac's and PC's.

Hi, I'm struggling with the same issue currently on my Mac (running up to date OS Ventura Version 13.3.1 ). My online-only files have plain JPG icons with no preview thumbnails and when I hit the space bar (or select Quick Look) there's nothing. My local files all display perfectly.It's clear that I'm not alone with this issue.Having tens of thousands of images to sort through, this issue is potentially a deal-breaker and one that may need me to move away from Dropbox. I don't want this - so would appreciate some serious help by the DB team. Thanks in advance.

How to view previews of online-only files on desktop (like how you can in the mobile app)? - macOS

165 Replies

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tonyfelicepr
Helpful | Level 5
2 years ago
This has been an ongoing issue for years and Dropbox still has not come up with a solution. It's to the point that after 10 years we may be leaving Dropbox. As a creative agency we cannot store all of our files locally, why bother using the cloud? That dropbox has not discovered a way around this shows a complete misunderstanding of your customers and their needs. I've wasted hours on the phone with dropbox techs and no one has a solution.
CharlotteR
Collaborator | Level 8
2 years ago
Sam DBX It's not working for me either. My beta version appears to be slightly newer, and I just updated to Mac OS Sonoma.

But still getting the same behaviour, thumbnails do not appear unless downloaded.
CharlotteR
Collaborator | Level 8
2 years ago
Sam DBX I did also check my personal Dropbox (Plus) and the offline thumbnails are displaying correctly.

So this does appear to be a problem that only occurs with Dropbox Teams.
Sam DBX
Community Manager
2 years ago
Thank you CharlotteR for the feedback.

For the ones who saw no changes, we have available the Beta Build 185.3.6023, that should have our team's work on the previews of online-only file, instead of the Beta Build 185.3.5963.

If you've opted for early releases in your Settings, it will auto-update.

If you prefer to wait for the next Stable Build release, it should also include this fix.

Thank you, and let me know how this runs.

Sam
Rzei
Helpful | Level 5
2 years ago
Sam, this is working, I've got all my previews/thumbnails back. Many thanks!
Sam DBX
Community Manager
2 years ago
Great news Rzei 😃
luizfernandomiller
Collaborator | Level 8
2 years ago
It's working now...
I force closed my Finder and I restarted my Dropbox, and the thumbnails of offline files are finally showing again.

Thanks.
Best,
HappyTales
Helpful | Level 6
2 years ago
Unfortunately this still isn't working for me on my Teams account. See attached. I have tried Force Quit of both Finder and the Dropbox app, and have also restarted my computer.

As you can see, I'm on the latest version of the beta.
CharlotteR
Collaborator | Level 8
2 years ago
Sam DBX I have also updated to the latest beta version on my MacBook Pro and still not getting thumbnails for for offline files.

However I did notice something weird - in my teams account, I have 3 folders available. One is my personal folder which is called my name, which I think is a feature of Teams?

Then two actual Teams folders. They have different icons.

For the personal folder, the offline thumbnails ARE loading. But for the two Teams folders, the offline thumbnails still are not loading.

I have the latest Beta release and have relaunched finder, restarted etc etc.
Sam DBX
Community Manager
2 years ago
Hi again CharlotteR,

Got your feedback (and HappyTales )regarding our Team's folders previews, thank you.

I'll pass it on to the team and keep you updated here as soon as I have news.