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Hyperlinks no longer open into Word
Just this morning when I click on a hyperlink in a Word document in my Dropbox folder stored on my MacBook Pro to open another Word document in my Dropbox folder stored in my MacBook Pro, rather than...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorI see, thanks, Steve.
Are these links to files that are currently set to online-only or available offline?
If they're online-only, can you change them to available offline, to see if that makes a difference?
Per screenshot below, synch setting is "Available offline" and hyperlinks still bring me to the online version of the document rather than the document on my MAC (which is in a dropbox folder). And I pull the link from my MAC. Is this the setting you are referring to? Thanks!
- Megan
Hi SteveBraff, can you try quitting the app, and check the behavior once you do that?
Could you clarify the precise steps you followed, in order to create the hyperlinks, please?
As for the status of the files, (online-only or available offline) as Hannah asked; we would need to see the icons next to them, and not the app's preferences. Can you check again, please?
Hi @SteveBraff, can you try quitting the app, and check the behavior once you do that?
Done. No change.
Could you clarify the precise steps you followed, in order to create the hyperlinks, please?
Hyperlinks created by highlighting a Word file in Dropbox on my MacBook Pro, right clicking, selecting from the drop down menu "Copy Dropbox Link" and pasting that link into another Word file in Dropbox on my MacBook Pro. For years these links opened up directly into the Word file resident on my MacBook Pro. Now opens into the online version of that file and I have to then select Open In Microsoft Word.
As for the status of the files, (online-only or available offline) as Hannah asked; we would need to see the icons next to them, and not the app's preferences. Can you check again, please?
Please see screenshot below and let me know if I've got this right. Thanks!
- Nancy
Hi from me as well, SteveBraff!
Is it possible to open your Finder > local Dropbox folder and upload a screenshot of the syncing status of the specific files?
The one you sent us shows the general syncing preferences of your Dropbox app, so we’ll need to check the syncing status of the files you're having this issue with.
Hope that makes sense.
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