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Forum Discussion
Hyperlinks no longer open into Word
Just this morning when I click on a hyperlink in a Word document in my Dropbox folder stored on my MacBook Pro to open another Word document in my Dropbox folder stored in my MacBook Pro, rather than...
Hi @SteveBraff, can you try quitting the app, and check the behavior once you do that?
Done. No change.
Could you clarify the precise steps you followed, in order to create the hyperlinks, please?
Hyperlinks created by highlighting a Word file in Dropbox on my MacBook Pro, right clicking, selecting from the drop down menu "Copy Dropbox Link" and pasting that link into another Word file in Dropbox on my MacBook Pro. For years these links opened up directly into the Word file resident on my MacBook Pro. Now opens into the online version of that file and I have to then select Open In Microsoft Word.
As for the status of the files, (online-only or available offline) as Hannah asked; we would need to see the icons next to them, and not the app's preferences. Can you check again, please?
Please see screenshot below and let me know if I've got this right. Thanks!
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHi from me as well, SteveBraff!
Is it possible to open your Finder > local Dropbox folder and upload a screenshot of the syncing status of the specific files?
The one you sent us shows the general syncing preferences of your Dropbox app, so we’ll need to check the syncing status of the files you're having this issue with.
Hope that makes sense.
hi Nancy. thanks for your response. pls see screenshot below regards synching status. is this what you were asking for? My understanding is that the green checks indicate synching to dropbox.
- Hannah
Hey Steve, thanks for your screenshot.
When you open a shared link on a computer, by default, the link will open through a browser, so this looks like the expected behavior.
However, I've passed your feedback along to our team, so thanks for letting us know.
If you need anything else, we'll be around the Community!
Hi Hanna. Per your response- "When you open a shared link on a computer, by default, the link will open through a browser, so this looks like the expected behavior." I've been using hyperlinks to files on my MAC for years and they've opened up the file on my computer vs the online version. Any thoughts... Thanks. - Steve
- Jay
Hi SteveBraff, could you clarify exactly what hyperlink you were using, and how it opened in Finder on your Mac?
Hi Jay.
Hyperlinks created by highlighting a Word file in Dropbox on my MacBook Pro, right clicking, selecting from the drop down menu "Copy Dropbox Link" and pasting that link into another Word file in Dropbox on my MacBook Pro. For years these links opened up directly into the Word file resident on my MacBook Pro. Now opens into the online version of that file and then I have to then select Open In Microsoft Word.
Additional Notes
- "Quit" Dropbox and the problem persists.
- MSWord is the default app for opening all Word files on my Mac.
- Tried quitting the app and problem persists.
- All files that the hyperlinks lead to are set in my Dropbox folder as available offline.
- All Word files on my Mac have the green check mark (available offline).
Appreciate any help you can provide.
- Steve
- Jay
Thanks for the info. I'm not sure what to suggest, since what you're describing isn't possible regardless, since the URL would point to an online file, not a local one.
I'm sorry I can't be more helpful on this matter.
Understood, Jay, and thanks. -Steve
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