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SKang's avatar
SKang
Explorer | Level 3
2 years ago

I can't access files on my laptop, but I can on the site, why?

Hi,   I've had Dropbox at my laptop for a few years but as of a few days ago, I can't seem to access file at my laptop while I can still access files online. I've tried to uninstall Dropbox to ...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi SKang, thanks for messaging the Community!

 

In order to help out more, could you let me know exactly what happens when you try to open a file in your Dropbox folder?

 

Do the files have any sync icons on them?

 

This will help me to assist further!

SKang's avatar
SKang
Explorer | Level 3
2 years ago

Jay,

 

Thank you for your message. The dropbox icon has disappeared and I don't see it any longer. (I used to be able to see it before) I can access some files (probably files that were previously downloaded/synced) but not new files. Also if I save files on laptop, those files would not shown up on line. It'd be great if you can advise. Thank you.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Could you try running or installing the Dropbox desktop application to see if this helps?

    • SKang's avatar
      SKang
      Explorer | Level 3
      2 years ago

      Jay,

       

      Thank you. I tried but a pop up window from Dropbox Installer" comes up saying " Unable to extract the application files. See the link below for instructions to perform an advanced reinstall." Then the link is to this website below.

      What to do if the Dropbox desktop app won't install - Dropbox Help

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Is this a personal machine or a company-managed device? What is the exact version of Windows that you're running?

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