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SKang's avatar
SKang
Explorer | Level 3
2 years ago

I can't access files on my laptop, but I can on the site, why?

Hi,   I've had Dropbox at my laptop for a few years but as of a few days ago, I can't seem to access file at my laptop while I can still access files online. I've tried to uninstall Dropbox to ...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Could you try running or installing the Dropbox desktop application to see if this helps?

SKang's avatar
SKang
Explorer | Level 3
2 years ago

Jay,

 

Thank you. I tried but a pop up window from Dropbox Installer" comes up saying " Unable to extract the application files. See the link below for instructions to perform an advanced reinstall." Then the link is to this website below.

What to do if the Dropbox desktop app won't install - Dropbox Help

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Is this a personal machine or a company-managed device? What is the exact version of Windows that you're running?

    • SKang's avatar
      SKang
      Explorer | Level 3
      2 years ago

      Jay,

       

      I am trying to open "about" but it only shows that it's searching (showing moving dots) but it would not show any result. As far as I know, I think it's windows X. 

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Could you try performing an advanced reinstallation of the Dropbox desktop application to see if this helps?

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