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SKang's avatar
SKang
Explorer | Level 3
2 years ago

I can't access files on my laptop, but I can on the site, why?

Hi,   I've had Dropbox at my laptop for a few years but as of a few days ago, I can't seem to access file at my laptop while I can still access files online. I've tried to uninstall Dropbox to ...
desktop
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Is this a personal machine or a company-managed device? What is the exact version of Windows that you're running?

  • SKang's avatar
    SKang
    Explorer | Level 3
    2 years ago

    Jay,

     

    I am trying to open "about" but it only shows that it's searching (showing moving dots) but it would not show any result. As far as I know, I think it's windows X. 

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Could you try performing an advanced reinstallation of the Dropbox desktop application to see if this helps?

      • SKang's avatar
        SKang
        Explorer | Level 3
        2 years ago

        Jay,

         

        My issue is that it also does not let me uninstall.. When I click Dropbox from start menu, it does not even start.. Can you help to resolve this issue by remotely connecting and sharing the screen? I've spent hours on this but can't seem to find a solution.

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