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SKang's avatar
SKang
Explorer | Level 3
2 years ago

I can't access files on my laptop, but I can on the site, why?

Hi,   I've had Dropbox at my laptop for a few years but as of a few days ago, I can't seem to access file at my laptop while I can still access files online. I've tried to uninstall Dropbox to ...
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SKang's avatar
SKang
Explorer | Level 3
2 years ago

Jay,

 

My issue is that it also does not let me uninstall.. When I click Dropbox from start menu, it does not even start.. Can you help to resolve this issue by remotely connecting and sharing the screen? I've spent hours on this but can't seem to find a solution.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

If you're on a paid plan with phone support, then you can contact the support team directly, and they'll be able to assist you that way.

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