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Edward_L323's avatar
Edward_L323
Helpful | Level 5
1 month ago
Solved

I can't preview photos in full screen on my Android device

Device Samsung Fold 6 Dropbox App Version (if using the app) 456.2.2 I am able to see the photo preview and download the photo. However, I am unable to view the photo full screen on my dev...
Android
Mobile
Preview
  • Edward_L323's avatar
    Edward_L323
    1 month ago

    UPDATE! Another fresh install after restarting my device fixed it! Archiving it did NOT fix it but that reinstall after a restart DID! 

     

    Though do we have any idea what causes the issue?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hi Edward_L323, thanks for messaging the Community!

What happens when you attempt to preview the image in full screen on your Android phone?

Do you get an error message, or does it simply not load correctly?

Any other info or screenshots would be helpful!

  • Edward_L323's avatar
    Edward_L323
    Helpful | Level 5
    1 month ago

    This is what my screen looks like. It just stays like this forever. 

    Thanks for the reply Jay. 

  • Edward_L323's avatar
    Edward_L323
    Helpful | Level 5
    1 month ago

    Is there any other information I may provide to help? 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 month ago

      Hey Edward_L323, thanks for your update here.

      Can you open your Dropbox app, tap on "account" and then on the gear icon, choose the "clear cache" option there and then close and re-open the app, to see if that helps?

      If not, uninstall it and then reinstall it and let us know what happens.

      • Edward_L323's avatar
        Edward_L323
        Helpful | Level 5
        1 month ago

        No luck. Already cleared cache, reinstalled and restarted device. 

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