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Edward_L323's avatar
Edward_L323
Helpful | Level 5
1 month ago
Solved

I can't preview photos in full screen on my Android device

Device Samsung Fold 6 Dropbox App Version (if using the app) 456.2.2 I am able to see the photo preview and download the photo. However, I am unable to view the photo full screen on my dev...
Android
Mobile
Preview
  • Edward_L323's avatar
    Edward_L323
    1 month ago

    UPDATE! Another fresh install after restarting my device fixed it! Archiving it did NOT fix it but that reinstall after a restart DID! 

     

    Though do we have any idea what causes the issue?

Edward_L323's avatar
Edward_L323
Helpful | Level 5
1 month ago

Is there any other information I may provide to help? 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hey Edward_L323, thanks for your update here.

Can you open your Dropbox app, tap on "account" and then on the gear icon, choose the "clear cache" option there and then close and re-open the app, to see if that helps?

If not, uninstall it and then reinstall it and let us know what happens.

  • Edward_L323's avatar
    Edward_L323
    Helpful | Level 5
    1 month ago

    No luck. Already cleared cache, reinstalled and restarted device. 

    • Edward_L323's avatar
      Edward_L323
      Helpful | Level 5
      1 month ago

      UPDATE! Another fresh install after restarting my device fixed it! Archiving it did NOT fix it but that reinstall after a restart DID! 

       

      Though do we have any idea what causes the issue?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 month ago

        That's great news, Edward! I'm happy to hear that it was resolved. :)

        Unfortunately, since we're on a public forum, we're not able to look into the backend of why that might have happened, so we don't really have much insight on that. 

        Potentially there could have been an issue with the installation, but in any case, I'm glad to see that it's been fixed and if you need anything else, please let us know.

        Cheers!

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