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Edward_L323
1 month agoHelpful | Level 5
I can't preview photos in full screen on my Android device
Device
Samsung Fold 6 Dropbox App Version (if using the app)
456.2.2
I am able to see the photo preview and download the photo. However, I am unable to view the photo full screen on my dev...
- 1 month ago
UPDATE! Another fresh install after restarting my device fixed it! Archiving it did NOT fix it but that reinstall after a restart DID!
Though do we have any idea what causes the issue?
Edward_L323
1 month agoHelpful | Level 5
No luck. Already cleared cache, reinstalled and restarted device.
Edward_L323
1 month agoHelpful | Level 5
UPDATE! Another fresh install after restarting my device fixed it! Archiving it did NOT fix it but that reinstall after a restart DID!
Though do we have any idea what causes the issue?
- Hannah1 month ago
Dropbox Community Moderator
That's great news, Edward! I'm happy to hear that it was resolved. :)
Unfortunately, since we're on a public forum, we're not able to look into the backend of why that might have happened, so we don't really have much insight on that.
Potentially there could have been an issue with the installation, but in any case, I'm glad to see that it's been fixed and if you need anything else, please let us know.
Cheers!
- Theresa25 days ago
Community Manager
Hi there Edward_L323, and welcome to the Dropbox Community! 😊
I’m Theresa 👩💻, one of the community managers here at Dropbox HQ. It’s great to have you here and I am glad to see your issue has been resolved.
Thanks so much for coming back to update the thread - it really helps others who might run into the same behavior!
I’d love to know - what’s your favourite Dropbox feature? Whether it’s file sharing, Smart Sync, mobile access, or something else entirely, I always enjoy hearing what people find most useful.
Looking forward to hearing more,
T 😺 (Dropbox Community Manager)
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