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HelpMee's avatar
HelpMee
Explorer | Level 3
2 years ago

I get the error "Failed - Network Error" when I try to download a file.

Every time i download a file "Failed - Network Error" . Yes its a large file. But I should be able to download them since i pay for my account its not a free . So im confused why i have to clear cach...
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HelpMee's avatar
HelpMee
Explorer | Level 3
2 years ago

Hi , Thanks for your response.  The file can be 30gb-90gb. Sometimes I get lucky and able to download the entire folder of 90gb but sometimes I cant even download one video file. I'm using the web browser on a desktop. I used chrome and brave but today no luck.  I created a folder and had someone throw files in it so I can work on them. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi HelpMee, in general, files larger than 20 GB can't be downloaded over the site, and would result in an error. 

 

As you mentioned you have a paid account, are these files in your own Dropbox account, or shared link sent to you by another user? 

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