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keith gold's avatar
keith gold
New member | Level 1
11 months ago

I see a small file box next to my Microsoft files and I can no longer open them.

Just recently, most (but not all) of my documents and spreadsheets have small file box icon in front of the Word doc logo and will not let me open them. This has only occurred with document in my dro...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey keith gold, make sure to check Rich's link here and try to temporarily disable OneDrive to see if that helps.

Keep us posted.

keith gold's avatar
keith gold
New member | Level 1
11 months ago

Finally figured out how to uninstall one drive and it did not solve the issue. Do i need to now also uninstall dropbox and reinstall it. Already tried a computer restart

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Thanks for updating us! If you’re not on a free Basic account with more than 3 devices currently linked, you can go ahead and reinstall the Dropbox app as the next step, since the issue remains.

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