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denise31's avatar
denise31
Helpful | Level 5
2 years ago
Solved

I'm getting the ".xlsx files are supported but something went wrong" error when previewing my files

I keep getting the message .xlsx files are supported but something went wrong.
Error Messages
Microsoft Office
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  • denise31's avatar
    denise31
    2 years ago

    So....now its working. I think it's a strategy called "just looking at it long enough and persisting". Or that other strategy when the IT expert finally comes and stands behind you as you try, once again - and of course it all works. 😂

    I think the excel file is very big so I'm going to get rid of some material from years ago, archive it for audits, but have a smaller file that I work on.

    Thanks for your help and at least I know about this community of help now.

    best wishes

    Denise

     

denise31's avatar
denise31
Helpful | Level 5
2 years ago

Hi Walter here's a screenshot

 

I tried it on my daughter's computer and got the same result.

When I do "open in excel for the web", the file opens up and I can work on it.

However I find it hard to trust!! 

I've downloaded the file and I'm using it outside the dropbox.

What do you think?

thanks 

Denise

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi again, Denise! Just to clarify, are you seeing the same error if you test this via different browsers on your daughter’s computer? 

 

It may be worth checking this via an incognito window on her default browser, as well. You can do this by clicking on the 3 dots that should be showing on the top right corner of the browser and selecting a private window instead.

  • denise31's avatar
    denise31
    Helpful | Level 5
    2 years ago

    Hi Nancy

    I tried the incognito window on my daughter's computer - same error message. Could still open it with "open in excel for the web".

    I have 3 dropbox accounts - my personal one via app, my daughter's personal one via app and the NDIS one via web. I will try a few things on each of them. It may only be the one via web that has a problem.

    Busy now - back later.

    many thanks

    Denise

    • denise31's avatar
      denise31
      Helpful | Level 5
      2 years ago

      So....now its working. I think it's a strategy called "just looking at it long enough and persisting". Or that other strategy when the IT expert finally comes and stands behind you as you try, once again - and of course it all works. 😂

      I think the excel file is very big so I'm going to get rid of some material from years ago, archive it for audits, but have a smaller file that I work on.

      Thanks for your help and at least I know about this community of help now.

      best wishes

      Denise

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        It seems this happens to the best of us denise31!

         

        We've all been in the same "let me show you the issue" type of thing, where the issue is finally resolved.

         

        In any case, if you need anything else, we'll be one post away! 😎

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