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Andreasp's avatar
Andreasp
Explorer | Level 3
5 years ago

Importing files to procreate - iPad

Hi! There is just a blank screen when I try to import files to Procreate. Tried a hard reset and clearing cache, but nothing happens. Google drive and local files works.

 

ipad pro 2018

Version 14.7.1

Mobile
Third Party Integrations
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5 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hi Andreasp, thanks for posting today! 

    Can you let me know the exact steps you follow when this happens? 

    Also, what is the OS installed on your mobile, and also of the Dropbox app?

    Keep me posted!
  • Andreasp's avatar
    Andreasp
    Explorer | Level 3
    5 years ago

    iPad os Version 14.7.1


    Steps:
    1 Open procreate
    2 Choose "insert file"
    3 Using the os browser I click on Dropbox location
    4 It hangs/ doesn't load

    Other locations like Google drive works fine.

     

    Keep me posted :rainbow:

     
  • GenevieveMazer's avatar
    GenevieveMazer
    Explorer | Level 3
    4 years ago

    This is happening to me as well.  2021 iPad Pro and iPad mini 6.  Happens in Procreate, Goodnotes, Zinnia, and Files app.  Both devices fully upgraded to current iOS.

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