Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

kalbrandon's avatar
kalbrandon
Explorer | Level 3
4 years ago

InDesign file icons are not displaying in Dropbox under certain conditions

Description of the issue I'm experiencing in Windows 11 using the Dropbox Desktop app: InDesign files (.INDD) have a blank icon inside the Dropbox folder instead of the proper icon, except for un...
desktop
Preview
sort
windows
MarkofLA's avatar
MarkofLA
Explorer | Level 4
3 years ago

Hi Kal,

 

Did you get this issue resolved? I have a similar issue with PDF files and can't figure out how to fix it.

kalbrandon's avatar
kalbrandon
Explorer | Level 3
3 years ago

No, I never resolved the issue satisfactorily. Dropbox blamed how InDesign/Adobe handle file icons/thumbnails. I've just learned to cope with it. It doesn't seem to be an issue with newer files, just ones created before installing the desktop app. So, of course, over time, I am seeing less and less of the defective icons.

 

Sorry I couldn't be more helpful.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!