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ElaM's avatar
ElaM
Icon for Dropbox Product Manager rankDropbox Product Manager
3 years ago

Is Dropbox on mobile slow and fails often on you?

Hey everyone! My name is Ela and I’m a Product Lead at Dropbox. My team is looking to make Dropbox fast and responsive so that you can speed up actions and workflows without running into errors or fa...
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David36284739's avatar
David36284739
Helpful | Level 5
3 years ago
Yes, especially when I try to browse the photos. It takes a long time for the photo’s thumbnail to show up, especially on chromebooks. The speed is better on iPhone.
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    I’m ok for Dropbox to contact me by email

    • ElaM's avatar
      ElaM
      Icon for Dropbox Product Manager rankDropbox Product Manager
      3 years ago

      Thank you Mark  - will reach out via email soon 🙌

  • ElaM's avatar
    ElaM
    Icon for Dropbox Product Manager rankDropbox Product Manager
    3 years ago

    Hi David36284739, 

     

    Thanks for your feedback. Can you please help me understand your scenario in detail:
    - Are you uploading photos manually or directly from your camera?

    - Do you experience slowness only when browsing photos? Are there any other features that aren't fast?

    Your feedback on delayed loading of photo’s thumbnail is great - I will take it back to my team and investigate. 

    • David36284739's avatar
      David36284739
      Helpful | Level 5
      3 years ago
      Thanks for getting back to me! The photos are synced using the Dropbox app. I have my entire digital photo library synced on Dropbox.

      The slowness only happens when I tried to browse the photos and it seems to have gotten better on chromebooks using the android Dropbox app. On my iPhone it’s a bit faster so it’s more acceptable.

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