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ay98182's avatar
ay98182
Explorer | Level 4
2 months ago

Large download get interrupted for my client.

I have to urgently send a large ProRes file to a client that I’ve already uploaded to Dropbox. The upload worked fine (months ago), but when the client goes to the link and presses download, it works...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey ay98182, let's see what we can find about this! 

Have you made sure that the folder has fewer than 10,000 total files in it? Keep in mind that files within deeply nested folders still count toward the limit.

Have they tried from an entirely different browser, to see if the behavior persists? I'd also suggest that they clear their browser's cache, and disable any plugins that could be interfering with Dropbox.

Let me know what you find.

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