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chopchop's avatar
chopchop
New member | Level 2
5 years ago
Solved

Missing desktop files after deleting dropbox

Hi  a while ago (6 months ago) I downloaded DropBox app and checked syncing with my personal Desktop files (although I think I disabled that immediately). It synced, but because I was using free ver...
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  • Walter's avatar
    Walter
    5 years ago

    Hi chopchop, sorry to hear about this. 

    It sounds like you enabled the computer backup feature at some point. 

    If that's the case, you can find the steps to disable it here. 

    As per your missing files, do you see any signs of them in your deleted files page or the events page?

    If not, they never made it to our servers, so you may need to be looking for them locally on your device, be it in their original locations or your trash can. You could also try enabling hidden files to show in Finder to see if you can find any of them that way.

    Keep me posted anyhow!

     

    Mod note: updated links in post [last update 2023]

Confused7's avatar
Confused7
New member | Level 2
4 years ago

So i disabled backups, unlinked my mac and deleted the dropbox app but now my mac doesn't work correctly.  i can't put anything on the dropbox, screenshots are not saving and i'm unable to move any files into documents either.   I need to remove dropbox totally from this computer so that i can create a copy and move it to my new M1 mac.  but it keeps breaking the desktop every time i try in its current config.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Confused7, thanks for the nudge here and sorry to see you're having trouble.

 

I will need some clarifications, so that I can help you with this.

 

Is Dropbox currently installed on your computer? And why are you not able to put anything in your Dropbox?

 

Also, what do you mean when you say that Dropbox is breaking the desktop?

 

Any additional details on the issues you're facing, will definitely be very helpful.

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