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Forum Discussion
chopchop
5 years agoNew member | Level 2
Missing desktop files after deleting dropbox
Hi a while ago (6 months ago) I downloaded DropBox app and checked syncing with my personal Desktop files (although I think I disabled that immediately). It synced, but because I was using free ver...
- 5 years ago
Hi chopchop, sorry to hear about this.
It sounds like you enabled the computer backup feature at some point.
If that's the case, you can find the steps to disable it here.
As per your missing files, do you see any signs of them in your deleted files page or the events page?
If not, they never made it to our servers, so you may need to be looking for them locally on your device, be it in their original locations or your trash can. You could also try enabling hidden files to show in Finder to see if you can find any of them that way.
Keep me posted anyhow!Mod note: updated links in post [last update 2023]
Weifang5
3 years agoExplorer | Level 3
Thank you, Hannah, for your suggestion. The Page you you linked yesterday gives me 224mb document folder which is stored long time ago. I checked and found it the next day after the deletion. As for the trash, nothing there. I deleted the 50G Dropbox folder in the trash, and could it be possible for me to retore 50G in the trash?
Could the 50G be stored in the cloud of the Dropbox?
Hannah
Dropbox Community Moderator
3 years agoHey Weifang5, I hope you had a great weekend.
I'm afraid that if you deleted the Dropbox folder from trash and you cannot find the files in the deleted files page or the events page, then they are not recoverable through Dropbox.
I'd suggest looking into a third party app that could perhaps help you restore the files from the trash.
- Weifang53 years agoExplorer | Level 3
All right, Hannah, thank you for your suggestion.
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