mp4 files can't be previewed from an archive file

Question

Hi,Can someone help with this error please.. ".mp4 files can't be previewed from an archive file"I could preview mp4 files for many years until now. Any ideas?The video files are only small, 20MBs.Thanks

Megan · Answer

Hi Steve008, let's see what we can do here.&nbsp;

Out of curiosity, which platform do you use when getting this error?&nbsp;

Also, feel free to send me a screenshot of the message you received. It'll help me get a better visual.&nbsp;

Let me know what you find.

Steve008 · Answer

Hi Lori,&nbsp;Please find a screenshot of the error attached. I use Chrome but the same thing happens on Safari and Firefox. I have tried allowing all cookies but it did not resolve the issue. I have been able to preview mp4 many times with Dropbox in the past. Thanks

Megan · Answer

Thank you so much for the info Steve008!&nbsp;

Audio and video files within an archive file&nbsp;can not be previewed.

Have you tried un-archiving the zipped file first, then trying to preview the.mp4?&nbsp;

You can also download the file to your local device, and preview it there.&nbsp;

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mp4 files can't be previewed from an archive file

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