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mobin68's avatar
mobin68
Explorer | Level 4
3 years ago

My folders taking too long to open when left-double clicking in Windows.

Hi everyone,  I have been having difficulty opening my dropbox folders on my windows when I double left-click on folders. It usually takes about 10 to 15 seconds to open each folder. However, the ...
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mobin68's avatar
mobin68
Explorer | Level 4
3 years ago
Yes I’ve rebooted too.

I don’t have any antivirus installed.

There are 4 devices I am using my dropbox with. My iphone, ipad, and two laptops with windows OS. Both laptops have this problem, and they only slow down when opening the dropbox folders. Other folders in the computer open just fine.
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi mobin68, if you try to quit the app, and then follow the same process of opening some of your folders in Dropbox, do you notice the same slow behavior? 

  • mobin68's avatar
    mobin68
    Explorer | Level 4
    3 years ago
    Yes I tried quitting too but the problem persists. Strangely, my icloud also drive has the same issue. The folders open with right click very quickly but double-clicking takes too long.
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi mobin68, if you're also experiencing this issue with your iCloud, then there could be something else affecting the speed on your machine. 

       

      Either the internet connection is affecting it, when trying to download the file and folders when you doubleclick them, or some other behavior on Windows.

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