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ChristinaE's avatar
ChristinaE
Explorer | Level 3
6 years ago

My .jpegs won't open because they have an iCloud extension

I copied hundreds of photos over to my dropbox folders and now can't open many of them. the extension icloud has been added to many of them and now I can't access them.   Any idea how to fix this...
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ChristinaE's avatar
ChristinaE
Explorer | Level 3
6 years ago

Hi Lusil,

 

I just see a black box with a >_ in the top corner.

 

I just did all my updates last week, up to date with macOS Catalina Version 10.15.6

 

Any help is appreciated!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Thanks for getting back to me, ChristinaE. 

 

Could you send me a screenshot of what you see when you hover over the Dropbox icon on your menu bar? 

 

Also, could you clarify for me how you uploaded the images to your account?

 

Let me know of any updates, cheers!

  • ChristinaE's avatar
    ChristinaE
    Explorer | Level 3
    6 years ago

    Hi Lusil,

     

    I had just did the "click and drag" from my laptop to the drive. Some are fine and I can open no problem, but there are a lot that I can't. 

    • Daphne's avatar
      Daphne
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Thanks for those screenshots ChristinaE!

       

      As the files are ending in ".iCloud", this means that the files that you copied over are just placeholders for the actual file. This would explain why the files can't be opened.

       

      Can you just clarify for me, did you "drag and drop" the files from the iCloud photos app?

       

      If so, when you want to make a copy of photos from this app, you need to:

      1. Select the photos you want to copy
      2. Click "Files" from the menu bar in the top left
      3. Choose "Export"

      This will make a copy of the actual files and so they should show with the correct extension. This will allow the files to be previewed too in Dropbox. 

       

      Let me know what you find!

      • ChristinaE's avatar
        ChristinaE
        Explorer | Level 3
        6 years ago

        I had just highlighted the photos from my hard drive and dragged them into my drop box folder.  

         

        I have since deleted my original files so I guess I'm out of luck.

         

        Thank you for all your help.

         

         

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