Android Dropbox not playing mp3 anymore they were working fine previously. There is no error message. I press Play button and nothing happens. This is happening for mp3 files - they were working fine yesterday. I've rebooted my phone, and cleared cache in Dropbox app. Still getting the same issue.

Hi MoSn1, Thats for your response! No worries at all, as you said, you're on version on 448.2.8 and this fix deployed with 450.2.2. Instead of downloading it again, try updating the app directly from the app store. Let me know how you get on!

Nothing happens when I try to play .mp3 files on my Android Dropbox app.

15 Replies

Walter
Dropbox Community Moderator
31 days ago
Thanks for the update and glad to hear it's sorted now MoSn1 - let us know if anything else comes up in the future and have a lovely weekend ahead!
MoSn1
Explorer | Level 4
31 days ago
Hi,
Thank you for replying.
I have updated the app to 450.2.2 and am pleased to confirm it is now all working as expected. I am able to use mp3 files now with the "Make Available Offline" option ticked.
Thank you so much for resolving, and for all your support. It is appreciated.
Neal
Community Manager
31 days ago
Hi MoSn1,

Thats for your response!

No worries at all, as you said, you're on version on 448.2.8 and this fix deployed with 450.2.2.

Instead of downloading it again, try updating the app directly from the app store.

Let me know how you get on!
MoSn1
Explorer | Level 4
2 months ago
Hi, thank you so much for following up!
I deleted the mobile app, and downloaded it again from Google Play store.
I am now on version 448.2.8
Unfortunately, I am facing the same issue: if I select the option to "Make Available Offline", the mp3 file does not play.
When I untick "Make Available Offline", and then close the app and open it again - the mp3 file starts to play.
Can you please check if I am on the correct version: 448.2.8
Again, thank you for all your support
Megan
Dropbox Community Moderator
2 months ago
Hey everyone, thanks again for reporting this!

Can you try again and let us know if you still face the same issue? It should be resolved now after the new mobile update. If you still come across the same problem, please update your mobile app, and try again.

Thanks!
MoSn1
Explorer | Level 4
2 months ago
Hi, thanks for looking into this issue
I'm on Android version 12, and Dropbox app version 446.2.4
Thanks again
Walter
Dropbox Community Moderator
2 months ago
Hey MoSn1 - this definitely sounds weird. Can you let us know your device's OS version and the version of the Dropbox mobile app installed there?
MoSn1
Explorer | Level 4
2 months ago
Hi, thanks for replying
Any idea why "Make Available Offline" can cause the mp3 to stop working?
Megan
Dropbox Community Moderator
2 months ago
Hi MoSn1, happy Monday!

Definitely keep an eye out on this, and let us know if the issue resurfaces again.

If you need something else, please let me know and I will be more than happy to help every step of the way.
MoSn1
Explorer | Level 4
2 months ago
Hi, I think the issue may be rated to "Make Available Offline"
After resolving the issue yesterday by uninstalling the app and then reinstalling it. I checked my favourite regular mp3's as "Make Available Offline" - same as I have always done.
However, I had the issue again today.
Today, I managed to get the mp3 working after I unchecked the "Make Available Offline" option.