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pmjzzz's avatar
pmjzzz
Explorer | Level 3
4 years ago

Offline files disappear after some period

Making files offline is useful. EG travel documents one might require in a place with no cell service, or poor wifi. But they don't "stay". After maybe a couple of weeks, maybe a month or so - they...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi pmjzzz, thanks for bringing this to our attention.

 

In general, file should remain offline on your device, unless you remove them manually. 

 

What device are you using and what version is the OS and Dropbox mobile app?

 

This will help me to assist further!

pmjzzz's avatar
pmjzzz
Explorer | Level 3
4 years ago

Two devices:

Sony D6603 Android 6.0.1 Dropbox 282.2.2

KTE K87CA Android 10 Dropbox 282.2.2

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey pmjzzz, sorry to jump in here, but I just wanted to mention that offline files would be cleared if you cleared the app's cache on your Android devices. 

     

    Have you cleared the mobile app's cache lately perhaps? 

    • pmjzzz's avatar
      pmjzzz
      Explorer | Level 3
      4 years ago

      Thanks, Walter - not to my knowledge.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Sorry to jump in here, pmjzzz!

         

        Did you maybe uninstall and reinstall the Dropbox app on your phone? That would also cause the offline files to stop being available offline.

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