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pmjzzz's avatar
pmjzzz
Explorer | Level 3
4 years ago

Offline files disappear after some period

Making files offline is useful. EG travel documents one might require in a place with no cell service, or poor wifi. But they don't "stay". After maybe a couple of weeks, maybe a month or so - they...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey pmjzzz, sorry to jump in here, but I just wanted to mention that offline files would be cleared if you cleared the app's cache on your Android devices. 

 

Have you cleared the mobile app's cache lately perhaps? 

pmjzzz's avatar
pmjzzz
Explorer | Level 3
4 years ago

Thanks, Walter - not to my knowledge.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Sorry to jump in here, pmjzzz!

     

    Did you maybe uninstall and reinstall the Dropbox app on your phone? That would also cause the offline files to stop being available offline.

    • pmjzzz's avatar
      pmjzzz
      Explorer | Level 3
      4 years ago

      Thanks - I haven't reinstalled the app. The behaviour is on 2 devices.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Thanks for the updates pmjzzz

         

        Would it be OK if we reach out via email to have a further look internally at this point? 

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