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Robertbm's avatar
Robertbm
Explorer | Level 3
3 years ago
Solved

On my iPhone I cannot connect with my backup of my PC.

On my iPhone I cannot connect with my backup of my pc, made by de Dropbox backup app. On my iPad it is no problem. The Dropbox app is installed on my iPhone.

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  • Walter's avatar
    Walter
    3 years ago

    Hey Robertbm, sorry to jump in, but have you tried requesting the desktop version of the website though the browser you're using? 

7 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    No worries Robertbm - glad to hear it's sorted now.

     

    See you around the Community and take care!

  • Robertbm's avatar
    Robertbm
    Explorer | Level 3
    3 years ago

    I think this was the problem. I deleted all the browser info in Chrome and after that I could see the backup again. Thank you for your help!!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Robertbm, sorry to jump in, but have you tried requesting the desktop version of the website though the browser you're using? 

  • Robertbm's avatar
    Robertbm
    Explorer | Level 3
    3 years ago

    My IOS version is 16.6.1 and the version of my Dropbox app on the iPhone is 344.2.4. The Dropbox version on my PC (laptop) is 182.4.6427. I sent some screenshots. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Robertbm, can you clarify your current OS version, along with the version of the Dropbox app?

     

    If you have a screenshot of the page you get on your end, it's more than welcome. Feel free to attach it here. 

  • Robertbm's avatar
    Robertbm
    Explorer | Level 3
    3 years ago

    When I on the iPhone my Backup page online try to open I get a picture of a buldog with the text to update my browser to the newest version of Edge, Chrome, Firefox, Safari. Edge seems not to exist for iPhone, the other 3 are updated (several times) and that was no solution.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey there, Robertbm, welcome to our Community! 

     

    It sounds like you're having some issues trying to view your Backup, when you're using our mobile app, on your iPhone, is that right? If not, feel free to clarify. 

     

    What happens when you visit your Backup page online, using your mobile? Are you able to see your backup there?

     

    Keep me posted!

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