Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Orlando76
4 years agoNew member | Level 2
Only part of shared video can be watched via dropbox link
Someone sends me a dropbox link to a video in his dropbox account. I open it and can only see 15min of the 37min long video. My account is a free basic 2GB account, as I rarely use dropbox. His is a ...
- 4 years ago
Orlando76 wrote:
Someone sends me a dropbox link to a video in his dropbox account. I open it and can only see 15min of the 37min long video.
You're just watching a preview of the original video, and previews are time-limited based on the file owner's account level. If the owner of the file has a Basic account, only the first 15 minutes of a file can be previewed. For Plus, Family and Professional accounts that limit is extended to the first 60 minutes, and for Business accounts it's the first 4 hours. To view files longer than these limits you need to download the file and view it locally on your own device.
Rich
Super User II
4 years ago
Orlando76 wrote:
Someone sends me a dropbox link to a video in his dropbox account. I open it and can only see 15min of the 37min long video.
You're just watching a preview of the original video, and previews are time-limited based on the file owner's account level. If the owner of the file has a Basic account, only the first 15 minutes of a file can be previewed. For Plus, Family and Professional accounts that limit is extended to the first 60 minutes, and for Business accounts it's the first 4 hours. To view files longer than these limits you need to download the file and view it locally on your own device.
Orlando76
4 years agoNew member | Level 2
Thanks Rich, I wouldn't have known!
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!