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syibimian's avatar
syibimian
Explorer | Level 3
3 years ago

Permission error when trying to open files in the Dropbox folder

Hello, i keep getting these messages when trying to open files (pdf, jpegs, etc) that is located in the dropbox folder. restarting the computer helps but then the problem would return after opening a...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for bringing this to our attention, syibimian.

 

What is your computer's OS and the sync status and version of the Dropbox app?

 

You can see the latter, by hovering over your Dropbox icon.

 

If you close the Dropbox app completely and then open one of those files, do you get the same error?

 

Let me know and we'll go from there.

  • syibimian's avatar
    syibimian
    Explorer | Level 3
    3 years ago

    Dropbox is Up to Date, v180.4.4912 (i just did an advanced reinstall)

     

    Mac is on Ventura 13.5.1

     

    I tried quitting the dropbox app, and the error persists. If I quit preview and double click on the file, it opens, but then when i try to open another file on the dropbox folder, the error occurs again.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the update here!

       

      Having the same issue with the Dropbox app closed, does indicate that this is not a Dropbox issue, but let's see what else we can find.

       

      Can you give full disk access to Dropbox, to see if that helps?

      • syibimian's avatar
        syibimian
        Explorer | Level 3
        3 years ago

        i have given full disk access.

        The thing is it only happens with the files in dropbox folder. could it be a permission issue or like a conflict of some sort?

         

         

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