Forum Discussion

syibimian's avatar
syibimian
Explorer | Level 3
3 years ago

Permission error when trying to open files in the Dropbox folder

Hello, i keep getting these messages when trying to open files (pdf, jpegs, etc) that is located in the dropbox folder. restarting the computer helps but then the problem would return after opening a...
desktop
Error Messages
Preview
View
syibimian's avatar
syibimian
Explorer | Level 3
3 years ago

no it's not. i'd be sure to download it first before opening. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

By downloading it, do you mean manually changing it from online to available offline by right clicking the file and choosing the option, or by doubleclicking the file?

  • syibimian's avatar
    syibimian
    Explorer | Level 3
    3 years ago

    yes, changing it to available offline first.

     

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Could you try fixing the permissions and hard links by following these steps?

  • syibimian's avatar
    syibimian
    Explorer | Level 3
    3 years ago

    hello, i've tried that and restarted, the problem seem to went away before start the dropbox app. then the problem returned after i started the app

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!