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chrisrazzell's avatar
chrisrazzell
Helpful | Level 6
2 years ago
Solved

Photos folder/tab is empty & camera uploads is the only place I can find my files

My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?

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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.

     

    Thanks,

    Ben

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  • TomerA's avatar
    TomerA
    Helpful | Level 5
    2 years ago

    And now it stopped working 😞 

    Guess they still haven't figured it out 100%

  • Nm37's avatar
    Nm37
    Helpful | Level 5
    2 years ago

    Mine too can’t view photos been like this the past 3 days get a grip Dropbox!

  • derRobsi's avatar
    derRobsi
    Helpful | Level 5
    2 years ago
    My images in the tab are coming back. Works again on ioS and Android.

    I am happy not to have resyncing my 3TB 😄
  • Kevin99's avatar
    Kevin99
    Explorer | Level 4
    2 years ago

    I'm also up and working, after a few hours in forums and websites trying to see if I was doing something wrong 😞

  • anonymous's avatar
    anonymous
    2 years ago

    Not yet for us... I'm sure that it will return to normal in a few hours ..... IOS devices seem to be working though

     

     

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi Everybody,

     

    Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.

     

    Thanks,

    Ben

  • Nm37's avatar
    Nm37
    Helpful | Level 5
    2 years ago

    Still not working on iPad and iPhone at 21.18

  • Wendy Birmingham's avatar
    Wendy Birmingham
    Helpful | Level 5
    2 years ago

    10/7/2024 (4:00 PM CDT)  Hi Lisa, I’m new to this discussion and having the same problem.  After deleting the Dropbox app from my iPad and reinstalling the latest version from the app store, my photos tab is completely empty with a message that “no photos have been uploaded”.  The photo files are present in my Camera Uploads folder.  Following, in hopes of resolution.

    wendy

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