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jch05's avatar
jch05
Explorer | Level 3
4 years ago

Photos in Local sync DropBox folder not showing thumbnails

I have a folder with over 20000 photos syncing locally on a Windows 11 Pro computer.  When viewing the folder, the large icon view option in File  Explorer is not showing the thumbnail of the photo. ...
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jinn's avatar
jinn
New member | Level 2
3 years ago

I'm encountering the exact same problem here but even if i disable OneDrive it still doesn't seem to help. my thumbnails still does not show pictures, its all just icon. its very frustrating. its not exactly cheap to maintain a cloud service annually, considering external hardisk is getting cheaper and faster now. Dropbox please provide a legit workable solution or the industry has just become more competitive for you. 

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi jinn, thanks for posting to our Community! 

 

We are aware of this issue affecting Windows 10 + Windows 11 users in which thumbnail previews for Online-Only files are not generating within File Explorer. 

 

Dropbox engineers are aware of the problem and are working on a solution. We'll provide updates as soon as we receive them.

 

In the meantime, can you try to switch your files to offline, to see if you can preview the thumbnails?

 

Thank you!

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