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honeycombk2000's avatar
honeycombk2000
Explorer | Level 3
3 years ago

Please Help! excel file seems to be too big for it to work on dropbox anymore

Hello, I have a massive excel spreadsheet in a shared dropbox file that freezes or breaks anytime I go near it with a PC laptop or smartphone. Even causing my computer to completely freeze-up or bl...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey honeycombk2000, thanks for reaching out to the Dropbox Community.

 

Are you using the Dropbox desktop  app on your laptop and are you opening the file through your Dropbox folder?

 

If you quit the Dropbox app and try to open it again, what happens?

 

And can you let us know what happens when you try to open it from the Dropbox app on your phone?

 

Thanks in advance.

honeycombk2000's avatar
honeycombk2000
Explorer | Level 3
3 years ago
Hannah,
Thank you for the reply.
When I use the Dropbox app on the pc laptop, no issue with the file.
On the plain & simple Dropbox website with pc or smartphone is when all the trouble starts. (I don't use the Dropbox app on the smartphone at all.)
A professional IT person has suggested I truncate most of the file to solve the problem. This should work hopefully. I think I've answered your questions to me?
Michael


    • honeycombk2000's avatar
      honeycombk2000
      Explorer | Level 3
      3 years ago

      Hi Jay (Community Moderator @ Dropbox),

       

      The Excel file is not greater than 40MB. It is approaching 750 KB and growing.

      Thanks

      Michael

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi honeycombk2000, do you use the same browser when you use your PC and your phone?

         

        Do you notice this behavior on multiple browsers too? 

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