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Recently "File type not supported"
I have a few small (< 1MB) password protected Excel files in a shared Dropbox folder that I've used for several years. The past few days I have been unable to view the files and I get the purple target and "File type not supported - Couldn't download file. Please try opening in another app."
If I remove the password in the file & save it, I am again able to view it. I need these files to remain password protected
This change seems to have occurred within the past several days.
Thanks for any help you can give.
Hi everyone and thanks for your feedback.
If you’re all seeing the exact same thing, can you please click on the 3 dots showing on the top right corner of your screen, and scroll down the dropdown menu a bit? Are you seeing the “Open with” option perhaps and if yes, can you open your files this way?
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- Megan
Dropbox Community Moderator
Hi blantonmray, thanks for posting here today!
This is expected behavior, but in any case I'll forward your feedback to the appropriate areas so we can continue to improve.
If you need anything else, let me know!
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