Forum Discussion

KHAIR's avatar
KHAIR
Explorer | Level 4
3 years ago

Sharing a PDF file from Safari to Dropbox on mobile saves it as a .php file

Hi when I try to save a pdf file from safari by using the share button it always save it as login.php even if I change the automatic option into pdf. I always have to save it through files or a diffe...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for clarifying that for us KHAIR 

 

Can you please let us know if this happens with a specific PDF file only or all?

 

Also, what is your device's exact OS version and the version of Safari as well? Have you tried a private browsing window with no plugins or extensions running? 

 

As a test, could you maybe give it a go through another browser and let us know how it goes? 

Wissamgh's avatar
Wissamgh
New member | Level 2
2 years ago

I’m having the same problem. Every time I open a pdf file in safari then click to add the file to dropbox it saves it as .php instead of the pdf file. I always need to put it in goodnotes first then from there into the dropbox. If Dropbox is not capable of capturing the pdf file then why does it appear in the sharing list? And this occurs to ALL pdf files on safari. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Wissamgh, thanks for the nudge here.

     

    I just tested this on my end and the file saved as a .pdf to my Dropbox account.

     

    Are your iOS, your Dropbox and your Safari all updated to the most recent version?

  • KHAIR's avatar
    KHAIR
    Explorer | Level 4
    2 years ago

    This issue has never been solved, most pdfs are not saved as pdf. I always have to save it somewhere else then upload it. Suggesting update is never the solution.

  • Wissamgh's avatar
    Wissamgh
    New member | Level 2
    2 years ago

    I agree it has been an ongoing issue for a long time on both iPad and iPhone 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey KHAIR and Wissamgh, thanks for all the info here.

     

    Can you please check this article and let me know if these are the steps you're following?

     

    If not, can you reproduce the issue on other browsers too?

  • KHAIR's avatar
    KHAIR
    Explorer | Level 4
    2 years ago
    Still doesn’t work

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