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FelipeP's avatar
FelipeP
Helpful | Level 6
3 years ago

Slow search for words on file at Dropbox app makes the app freeze.

Hi, about a month I'm having issues on freezing on searching for words on any file at my dropbox app version 328.2.2 on Android. When I hit the search bar for searching for a word like "family", an...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey FelipeP, sorry to jump in here, but could you check how much space you have on your device?

 

Also, have you tried rebooting your device or clearing the app's cache to see if that improves matters?

 

Keep us posted!

FelipeP's avatar
FelipeP
Helpful | Level 6
3 years ago
Hi Walter,
As I said, "I've already clear cache, clear history, reinstall Dropbox, but no solution.
Any suggestions? "

I have 147gb free of 256gb on my phone and my dropbox have 9gb free of 18gb, that I earned and uses for more than 20years when Dropbox give extra gb for friends indication. So I don't think is a hardware problem. Phone is working flawless.

And my wife, different android 12 phone have the same issue on large files.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the additional information, Felipe.

     

    Would it be OK if we reached out via email to have a further look internally at this point? 

    • FelipeP's avatar
      FelipeP
      Helpful | Level 6
      3 years ago
      No problem.
      Send me an email.
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey FelipeP, I just sent you an email, I'll see you there!

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