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mouwe5's avatar
mouwe5
Explorer | Level 3
2 years ago

Some "Available offline" files become online-only on their own, on my Windows device.

Hello,

I am using a Windows operating system and have set my "Dropbox" folder to be "Available Offline".

Initially, all the files were successfully downloaded to my computer, allowing me to access them offline as needed.

However, I have encountered a problem where files lose their "Available Offline" status after someone else (another user sharing the Dropbox folder with me) replaces a file with a new one of the same name from their computer into our shared Dropbox folder.

This issue necessitates me to click on the file every time to prompt it to download to my computer.

It seems that the act of file replacement is causing the files to no longer be recognized as available offline.

(I have checked the synchronization settings, verified folder permissions, and ensured that both the Dropbox Desktop application and my operating system are up to date.).

Could you kindly provide guidance on how to resolve this issue? 

 

Thank you for your attention to this concern.

 

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Do you think you'd be able to send me a few screenshots, in order for me to also have a visual of this mouwe5? 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey mouwe5 - sorry to jump in here, but would it be possible to recreate this with a sample folder so that you can send us screenshots as well to have a better look into this?

     

    Otherwise, I'd be happy to send you an email to have a further look internally, if needed.  

     

    By the way, the most recent version of the desktop app just came out so I'd suggest updating to that from this page as well. 

  • mouwe5's avatar
    mouwe5
    Explorer | Level 3
    2 years ago

    Walter Send me email please.

    I will send you all the pictures you need

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi mouwe5! Hope you don’t mind me jump in. 

     

    Just to clarify, are you seeing the grey cloud icon showing here next to your files, after your employee moves a file to a different location?

     

    Also, is this something that started happening lately after a specific OS/Dropbox update, or has the issue been going on for a while now? 

     

    I’d just like to gather as much info as possible before moving over to ticket to isolate the issue more.

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