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mouwe5's avatar
mouwe5
Explorer | Level 3
2 years ago

Some "Available offline" files become online-only on their own, on my Windows device.

Hello, I am using a Windows operating system and have set my "Dropbox" folder to be "Available Offline". Initially, all the files were successfully downloaded to my computer, allowing me to acces...
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mouwe5's avatar
mouwe5
Explorer | Level 3
2 years ago

Walter Send me email please.

I will send you all the pictures you need

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi mouwe5! Hope you don’t mind me jump in. 

 

Just to clarify, are you seeing the grey cloud icon showing here next to your files, after your employee moves a file to a different location?

 

Also, is this something that started happening lately after a specific OS/Dropbox update, or has the issue been going on for a while now? 

 

I’d just like to gather as much info as possible before moving over to ticket to isolate the issue more.

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