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dmease001's avatar
dmease001
Helpful | Level 6
3 years ago
Solved

Stopped working end of September 2023

I am SO frustrated with Dropbox.  It was working fine until September 25, 2023, and since then I CANNOT get it to work!  I do NOT want to sign up for paid plans especially since I'm supposed to have ...
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  • dmease001's avatar
    dmease001
    3 years ago
    I think it’s finally working again so we can consider the issue closed.
    Thanks!
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey dmease001, the update shouldn't be related to the issue.

 

From what I can understand from your description of the issue, the Dropbox app on your Mac is not syncing.

 

You should have gotten this notification about the upgrade on the Dropbox icon that's currently located in your menu bar, right?

 

Can you hover your mouse over this Dropbox icon? This should give you the version and sync status of the app.

 

As for the website, if you login to dropbox.com with your account credentials, you should see your Dropbox files on this page.

 

Do you see current versions of your files there or just what you see on your phone?

dmease001's avatar
dmease001
Helpful | Level 6
3 years ago

When I hover over the icon it says:

Dropbox 184.4.6543

Up to date

 

When I opened Dropbox with the link you provided, the files are still the old ones from on or before Sep 25 2023.

 

What do I do now?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for checking, dmease001!

     

    Can you please close the Dropbox app, then relaunch it from your applications folder and then check the sync status again, to see if that helped?

  • dmease001's avatar
    dmease001
    Helpful | Level 6
    3 years ago
    I think it’s finally working again so we can consider the issue closed.
    Thanks!

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