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Sync icons missing in the Dropbox folder in Finder
I recently had a new work desktop (Mac) deployed. While all my downloaded Dropbox files were successfully transferred, there are now no sync icons next to Dropbox files in Finder. I have never had this issue before. The files are showing up as synced in the taskbar and online and across devices, but there are no green check icons in Finder.
Published solutions to this problem (uninstall / reinstall Dropbox; restart computer; force-quit Finder; check that OneDrive or other overlay programs are not running) have not worked for me. Help?? Programs running are Google Chrome and Microsoft Word. MacOS Monterey 12.3.1 / Dropbox v147.4.4800. I have the Basic plan.
Hi weiskott, can you also try the following?
Click on the Apple logo located at the top-left of the screen.
Click on System Preferences.
Click on Extensions.
Click on Finder Extensions.
Only leave Dropbox Finder Integration ticked.
Once this is completed suggest to close the window.
Click one more time on the Apple logo at the top-left of the screen.
Click on Force Quit.
Look for Finder on the list.
Click on Finder then Relaunch.
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Here are a couple more screenshots. The first now shows a dropbox folder as seen in finder after I had downloaded three more files. They do not appear in the folder.
The second is when I downloaded them to the desktop and then transferred them to that folder. They are now visible.
Files not visibleFiles now visible
- Walter
Dropbox Community Moderator
Hey JoeZL - sorry to jump in here, but I just wanted to mention that I don't see any syncing icons on the files on both of your screenshots. Could you clarify what version of the app you're running at the moment?
Also, does this issue persist after rebooting your computer and quitting and relaunching the desktop app? Have you tried renaming the files perhaps?
For anyone still experiencing the issue after following the above instructions —
You also need to quit Dropbox from the Menu Bar (and force-quit any Dropbox processes that don't automatically disappear from Activity Monitor after you've waited 20-30 seconds) in order to see these Dropbox in-Finder sync icons re-appear.And then after Relaunching Finder, then re-open Dropbox.
Just tested this on macOS Sonoma 14.4 (23E214) ✅
there is no system extension folder on the Mac Sonoma
In macOS Sonoma (e.g. 14.4):
- Screenshot and then turn off everything but Dropbox in `Extensions > Added extensions`
- Screenshot and then turn off everything but Dropbox in `Extensions > Finder extensions`
Then, follow the amended instructions I wrote above to quit Dropbox, relaunch Finder, and then restart Dropbox per the methods detailed here.
Note: I didn't see Dropbox displayed on my end, so I just had to turn off all extensions in the above two locations, and then quit Dropbox, Relaunch Finder, and then restart Dropbox.
Hope this helps!
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