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boonwd's avatar
boonwd
Explorer | Level 3
4 years ago

Synced files won't open, as they have a small brown box next to them.

Hello, i have an issue that has developed on one of my Dropbox-synced computers. this issue only affects one of three computers i have synced to my Dropbox account. the files as seen on my loca...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey boonwd, thanks for letting us know about this.

 

Would you mind sending over a screenshot, so we can check out the "small file cabinet" icon you mentioned?

 

Also, is it possible that the files in question are currently in "online-only" state? 

 

If you right-click on them and choose to make them available offline, does it help?

 

Keep me posted.

  • boonwd's avatar
    boonwd
    Explorer | Level 3
    4 years ago

    Hi,

    couple things.

    when i right-click a file while inside file explorer, i don't get the "on-line or offline" option.

    a sample of the "file cabinet" image is attached.

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey boonwd, sorry to jump in here.

       

      Interestingly enough, this doesn't seem to be a Dropbox related icon. Do you use any other, third-party apps such as OneDrive?

       

      Also, what is Dropbox's syncing status while we speak? 

      • boonwd's avatar
        boonwd
        Explorer | Level 3
        4 years ago

        Dropbox says "up to date".

        i do use One Drive. at least it's on my computer.

        i'm going to look into the OneDrive settings...

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