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boonwd's avatar
boonwd
Explorer | Level 3
4 years ago

Synced files won't open, as they have a small brown box next to them.

Hello, i have an issue that has developed on one of my Dropbox-synced computers. this issue only affects one of three computers i have synced to my Dropbox account. the files as seen on my loca...
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boonwd's avatar
boonwd
Explorer | Level 3
4 years ago

Hi,

couple things.

when i right-click a file while inside file explorer, i don't get the "on-line or offline" option.

a sample of the "file cabinet" image is attached.

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey boonwd, sorry to jump in here.

 

Interestingly enough, this doesn't seem to be a Dropbox related icon. Do you use any other, third-party apps such as OneDrive?

 

Also, what is Dropbox's syncing status while we speak? 

  • boonwd's avatar
    boonwd
    Explorer | Level 3
    4 years ago

    Dropbox says "up to date".

    i do use One Drive. at least it's on my computer.

    i'm going to look into the OneDrive settings...

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi boonwd, could you try disabling or quitting OneDrive temporarily to see if this shows the correct sync icons?

      • boonwd's avatar
        boonwd
        Explorer | Level 3
        4 years ago

        hello,

        i tried disconnecting from OneDrive but nothing changed.

        i wonder if i completely remove all traces of Dropbox from my computer and start over might that help?

        like i mentioned earlier, i have two other win11 PCs in the same room with no issues at all.

        and my current issue with this PC only began relatively recently, perhaps when i was bring up one of the other new machines.

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