Syncing doesn't work. A few files change and hours later they still haven't showed up to the web.

I don't remember how I got the app version, obviously an about.  But it is the same version that shows when I hover over the dropbox icon in the menu bar.  I am not seeing the problem right now (looked after the laptop was on the internet 30 minutes) and I don't have time to do more reproducing since I spent so much time yesterday and today getting info to dropbox.  When I see it happen next I will grab the syncing status.  But no matter what, being on a very strong internet and changing only one very small file should not take 30 minutes to upload it to dropbox (especially when it was the only file that changed).

I did a chat session again yesterday, I was told 2 tickets would be created and emailed to me.  The two issues that stop me dead cold from using dropbox are:

- laptop not syncing/very very slow syncing (I have to manually upload the folders/files from the dropbox webpage) 

- offline not working on mobile devices - file not available when not on internet. This is the whole reason I paid for dropbox but as I said it seems to work for a short while then stops.  The files are never updated.

I was only given ticket number that discusses both issues but ended with being the laptop not syncing problem Ticket #22186542.  

The problem happened again yesterday for the not syncing problem and I added some screenshots.  I got a reply but the replying agent didn't understand the issue and posted a "here is how it works" explanation without even looking because I clearly showed in my screen shots that it was not working as he said it should.  So I replied again and explained what that agent missed.

I feel I am spending way more time on this than dropbox and the agents time (combined) and that the reps I am talking to on chat (and responding to the ticket) don't understand the basics of what is going on.

Example why did it take hours working with agents before I was told (by you all not the agent but even then it took a while for someone to say it works this way, here is where you go to do that and by then I had searched again and found an answer).  First one said there was an app on ventura but could not say at all how to get to the icon - 30 min of my time. Second one said there was no app but at least could answer (accurately) information on how the product worked.  Then after days and back and forth finally someone here says there is an app and I went searching again in the forum and found a reference to how to get it to show.  Very very frustrating and honestly a waste of time.