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jaykid007's avatar
jaykid007
Explorer | Level 3
2 years ago
Solved

"That didn't work for some reason" error.

t didnt work for some reason".  The business user has contacted dropbox support and was supposed to be fixed but is not. How is it possible to get this fixed?
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  • Megan's avatar
    Megan
    2 years ago

    Thanks for checking on different browsers, and platforms jaykid007, awesome job there!

     

    Is it possible that they are sending you a shared folder or an editing link, instead of a link with "view only" permissions?

     

    I'm asking, because we had a similar case in this thread, and that seemed to be the cause.

jaykid007's avatar
jaykid007
Explorer | Level 3
2 years ago
Sounds like their end. I have tried 3 browsers and 2 computers and my phone. I sent them an email to see if they can access to the link not signed in. They confirmed support resolved the ban but apparently not the case. It is an update file for a module I bought from them.
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for checking on different browsers, and platforms jaykid007, awesome job there!

 

Is it possible that they are sending you a shared folder or an editing link, instead of a link with "view only" permissions?

 

I'm asking, because we had a similar case in this thread, and that seemed to be the cause.

  • jaykid007's avatar
    jaykid007
    Explorer | Level 3
    2 years ago
    Hello. They could never get them to fix it so they sent with a different service. Not sure why. Tha ks for the help

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