Forum Discussion

meijiman's avatar
meijiman
Helpful | Level 5
6 years ago
Solved

The desktop app's icon in my menu bar is grey and won't open. Can you help?

hello,

I can't see the blue Dropbox icon in he menu bar? It's grey and doesn't open. Any help please?

Thank you

desktop
Mac
View
  • meijiman's avatar
    meijiman
    6 years ago
    Thank you very much. I reinstalled, and this has fixed the trouble.
    Thanks for your kindness. It’s appreciated.

5 Replies

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey meijiman, let's see what we can do here. 

     

    Does anything come up when you hover over it? Any error messages?

     

    If you could send me a screenshot of it, that would be super helpful. 

     

    Looking forward to hearing back from you!

  • meijiman's avatar
    meijiman
    Helpful | Level 5
    6 years ago
    Thank you very much. I reinstalled, and this has fixed the trouble.
    Thanks for your kindness. It’s appreciated.
  • meijiman's avatar
    meijiman
    Helpful | Level 5
    6 years ago
    Thank you so much. I reinstalled and this has finally fixed the issue.
    Thank you so much!
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    That's great to hear, meijiman! Thanks for keeping me in the loop. 

     

    If anything else comes up in the future, just give us another nudge. 

     

    I hope you have a lovely week ahead of you!

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