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Forum Discussion
The Dropbox desktop app is slow when navigating my Dropbox folder or viewing files on Windows 11
Device
Custom desktop
- AMD Ryzen 9 5900X
- 64GB RAM
- Samsung SSD 980 PRO 1TB
Operating System/Browser (if using the web)
Windows 11 Pro 24H2
Dropbox App Version/Browser Version
229.4.5197
Question or Issue
As I try to navigate my Dropbox folder in Windows or view any file (regardless of size) there is about a 10-15 second delay before it does anything. I can almost log into the web version of Dropbox and access the file faster than I can clicking on a single folder directly in Windows.
This has been happening for a year or so now. I reinstalled Dropbox a month or two ago, switched to the Windows Store version and just reinstalled the normal desktop app version today. It is still occurring. I don't have iCloud installed or use OneDrive, I've tried reinstalling Dropbox about 3 times now. Is there a way to tell what is causing it to run so slow? Or what is causing it to run slow?
46 Replies
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- Hannah
Dropbox Community Moderator
Hmm, not sure if that might be the case here.
Do you perhaps have any other apps that might be interfering, like an antivirus, VPN, firewall, etc.?
Not on the computer that is having problems, but it is on one of the other computers that I sync to Dropbox and that computer is left on all the time. Could that other computer have an impact on my main computer even though iCloud is not running directly?
This is a fairly recent problem. Dropbox worked ok until perhaps a month or two ago.
Did you ever get this resolved, or work out a cause? I have the same problem, and the long delays when performing any file related actions are driving me crazy! It goes away if I uninstall Dropbox, but if I close the Dropbox app, it still happens.
- Megan
Hey radicaledward!
I just sent you an email, in order for us to investigate further. Reply back to me, and we'll take it from there.
Thanks a bunch!
Walter No, i don't have any Apple devices so I don't have iCloud installed. The only apps in my taskbar right now are: Discord, Malwarebytes, CyberPower PowerPanel, Bluetooth icon, Windows Defender, KeePass, Steam, Canon Network Scan Utility, Windows Phone Link, FortiClient, and Dropbox
- Walter
I see, thanks for the clarification radicaledward
Do you happen to have iCloud installed on your original OS profile or any 3rd party app that could be causing issues, even those that don't show up in your taskbar?
Walter I did this back on August 1st to which I mentioned to you. "I did not notice any difference when i disabled/uninstalled anything when i was on my original profile."
I agree with you that there is probably some sort of configuration difference, but I don't think it's related to an app (that I see in the tasktray) that is interfering. As mentioned before, is there a way to troubleshoot or debug Dropbox? Shooting in the dark isn't efficient.
- Jay
Hi cooperarchitects, if you're also experiencing similar issues, and have followed all the current troubleshooting steps in the thread, I'd recommend contacting the support team directly for them to investigate further.
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