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There was a problem completing this request
When signing in to Dropbox, the above message appeared on my screen.
Hello,
As far as I can see there are no issues restricting traffic to the listed Dropbox domains.
I am running Norton 360 as my security software. If, in Norton 360, under Firewall > Application Blocking, I block the Dropbox.app I still receive the “There was a problem completing this request” message. However, the message stays on the login screen much longer than when the Dropbox.app is not blocked. Could the message be flashing up on the login screen because Norton 360 is checking to see whether or not the application is blocked?
Kind regards,
Ray
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey RayH, sorry to jump in, but I just wanted to ask, have you tried completely disabling Norton -temporarily, as a test- on the affected machine to see if it's causing this issue?
Hello Walter,
As requested, I disabled Norton temporarily. When I clicked on Log in, the message appeared as usual. So, it doesn't look as if Norton is the problem.
Kind regards,
Ray
Hello Walter,
I assume you want me to give you access to my computer. I do not wish to do this.
Ray
- WalterActually, I won't need access to any of your devices, Ray - the email route is the only way to send this to our experts for further investigation.
Hello Walter,
At 09:47 on the 14th March, I received a version update to 8.7.4 from Norton. At 17:31 on the same day I received your email. When I logged in to Dropbox to reply to your email I noticed that the "There was a problem completing this request" message did not appear. I have logged in to Dropbox a few times since then and the message hasn't reappeared. So, it looks as though Norton was causing the problem.
Ray
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