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RayH's avatar
RayH
Explorer | Level 4
4 years ago

There was a problem completing this request

When signing in to Dropbox, the above message appeared on my screen.
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RayH's avatar
RayH
Explorer | Level 4
4 years ago

Hello Walter,

I assume you want me to give you access to my computer. I do not wish to do this.

Ray

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Actually, I won't need access to any of your devices, Ray - the email route is the only way to send this to our experts for further investigation.
  • RayH's avatar
    RayH
    Explorer | Level 4
    4 years ago

    Hello Walter,

    At 09:47 on the 14th March, I received a version update to 8.7.4 from Norton. At 17:31 on the same day I received your email. When I logged in to Dropbox to reply to your email I noticed that the "There was a problem completing this request" message did not appear. I have logged in to Dropbox a few times since then and the message hasn't reappeared. So, it looks as though Norton was causing the problem.

    Ray

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