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There was a problem completing this request
When signing in to Dropbox, the above message appeared on my screen.
18 Replies
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Hello Walter,
As requested, I disabled Norton temporarily. When I clicked on Log in, the message appeared as usual. So, it doesn't look as if Norton is the problem.
Kind regards,
Ray
Hello Walter,
I assume you want me to give you access to my computer. I do not wish to do this.
Ray
- Walter
Dropbox Community Moderator
Actually, I won't need access to any of your devices, Ray - the email route is the only way to send this to our experts for further investigation. Hello Walter,
At 09:47 on the 14th March, I received a version update to 8.7.4 from Norton. At 17:31 on the same day I received your email. When I logged in to Dropbox to reply to your email I noticed that the "There was a problem completing this request" message did not appear. I have logged in to Dropbox a few times since then and the message hasn't reappeared. So, it looks as though Norton was causing the problem.
Ray
I get the same error see image: (has nothing to do with which browser, this is the dropbox app itself)
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