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dleigh73's avatar
dleigh73
Explorer | Level 3
3 years ago
Solved

This file cannot be previewed because you are offline

Why can't I see the documents I received?
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  • Megan's avatar
    Megan
    3 years ago

    Hi dleigh73, I see.

     

    However those security walls could in some cases be interfering with the way you preview the shared link. And it would help us narrow down the cause, if you could try to disable them, and then check if the link previews the way it should. 

Jeff Kleinman's avatar
Jeff Kleinman
Explorer | Level 3
3 years ago

I get the same error.  I have a PDF document that has hyperlinks to other files that are also in my drop box.  Any PDF that is hyperlinked to my dropbox files give the error.  Other hyper links on my PDF do work.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Jeff Kleinman, welcome to our Community! 

 

Do you get the error you mentioned, only when you try to open these links through your PDF? 

 

What happens if you try to preview the content normally in your account? Do you get any errors then? Any screenshots you might have are welcome. 

 

Let me know more!

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