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Questar
2 years agoExplorer | Level 3
"To ensure security, we need to verify your identity."
When trying to open a file on Dropbox, I am encountering a login authentication named "To ensure security, we need to verify your identity."
Under what conditions does this occur?
Two types of logins occur and the macro stops.
5 Replies
Replies have been turned off for this discussion
- Walter2 years ago
Dropbox Community Moderator
Hey there Questar - sorry to hear about this.
Could you send us a screenshot of the exact error you're getting so that we can have a look too?
Also, are you on a mobile device or on a desktop one?
Keep us posted and we'll take it from there.
- Questar2 years agoExplorer | Level 3
We will send you a screenshot.
The device will be a URL device in use.No desktop application is used.
Under what conditions?
We would like to know what kind of conditions cause the problem.[Removed as per Community Guidelines]
- Jay2 years ago
Dropbox Community Moderator
Hi Questar, it appears that you're getting this message when viewing a shared link or shared folder, which would require you to login to Dropbox.
The first URL you added was the link to logout of Dropbox.
- Dwightsune8 months agoNew member | Level 1
If you’re running macros, that might be messing with how Dropbox sees the logins too, especially if it’s trying to switch between logins.
- Stroonexci8 months agoNew member | Level 2
It’s kind of like when other platforms ask for KYC verification to make sure you’re legit.
I’d suggest clearing your browser cache or trying to log in from a different device. If it still doesn’t work, you might want to hit up Dropbox support.
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